These are the questions commercial drainage and hydro-excavation owners ask us most often, answered directly. If yours isn't here, ask it by phone, text or email; the contact page explains how. For plan details, the pricing page has the full table.
Frequently asked questions
How much does it cost?
Plans start at $1,999 a month on month-to-month terms, or $1,499 a month billed annually, with GST/HST added for your province (GST and QST in Quebec). Elite is $3,999 and Enterprise $7,999 a month, or $2,999 and $5,999 billed annually.
Do we have to sign a long contract?
No. Our plans roll over monthly, so a drainage company that wants out gives 30 days' notice and that's the end of it.
How long before we sign a commercial contract?
Commercial buying is slow. Documents take four to six weeks, a first outreach cycle another six to eight, and most agreements come between months four and nine. Maintenance offers to existing customers usually move faster.
We tried an agency before and got nothing. Why is this different?
Most agencies sell traffic and clicks, which suits emergency residential work and rarely moves a facility manager. We work on named accounts, buyer documents and follow-up, and we report on conversations with signers and contracts, not impressions.
Who owns the website, ad accounts and contact lists?
You do. We set them up in your company's name, and if we inherit accounts held by someone else, getting ownership back to you is an early task. If you leave, everything stays with you.
Is cold outreach legal?
Commercial email and texts in Canada need consent under CASL, with sender identification and a working unsubscribe honoured within 10 business days. Implied consent can apply to published business addresses when the message relates to the person's role. We record the basis for each contact and use letters and calls where consent isn't clear.
Can you promise a number of contracts or leads?
No, and we'd be wary of anyone who does. We commit to a written plan, steady activity and honest monthly reporting.
Do you have drainage case studies?
Not published ones yet. Our results page shows named results from our HVAC work and explains which methods transfer. Drainage results will appear only with written client permission.
What do the monthly reports show?
Accounts reached, conversations with signers, capability statements requested, site walks, bid invitations, agreements signed, annual contract value and renewals, drawn from your pipeline and invoices.
Do you tell our customers what their bylaws require?
No. Where we've loaded a city's own page, we may summarise it with a date and a link and tell readers to confirm with the city. We never give compliance advice to you or your customers.
Do you do residential drain marketing too?
Not on this site. Residential emergency and sewer-line marketing is covered by our sister site, DrainageAgency.ca, so each site can focus on its own buyer.
Can we meet face to face?
Yes. Consultations are in person or by video call, and phone, text and email work too. Texting (604) 632-4959 is a welcome way to begin.
Do you work with small companies?
Yes, if there's room in the schedule for contract work. A two-truck company with a clear buyer often benefits more than a large one with no focus.
Money and terms
Our plans are published and the terms are simple: month-to-month, no long-term contract, cancel with 30 days' notice, and an optional annual billing rate. The first 30-minute consultation is free for eligible trades businesses. Ad spend, if any, is paid to the platform and shown separately from the plan fee in your proposal. Anything not stated on our pricing page, such as how we handle a specific fee, is confirmed in writing in your proposal before you agree to anything.
A quick sanity check before you spend anything: divide the plan's annual cost by the gross profit from one typical commercial agreement over its likely life. If the answer is three or four agreements and you can realistically win more than that in a year, the plan is worth discussing.
Time and effort
Commercial drainage contracts take longer to win than emergency calls, and owners should plan for that. The first month is mostly documents and research. Outreach starts in month two. The first conversations with signers usually come in months two and three, site walks and pilots after that, and agreements from about month four onward. Institutional tenders can take longer.
What we need from you: an hour a week from the owner or estimator in the early months, access to past invoices, and someone available to make or take the calls that buyers expect from a person who knows the work.
Ownership and data
Your company should own every account that matters: domain, website, Google Business Profile, ad accounts, CRM and contact lists. We set them up that way from the start. If a previous agency or web developer holds any of them, we help you get them back. Customer contact data is used only for your marketing, and only with the consent basis CASL requires.
Results and reporting
We report monthly on the measures that predict contracts: conversations with the person who signs, capability statements requested, site walks, bid invitations, agreements and renewals. We don't report vanity numbers as wins. We also show you what didn't work, and what we're changing because of it.
Our published proof is from our HVAC work, labelled that way; see results. We describe what transferred from those projects, not the numbers.
If you've worked with an agency before
Many drainage owners come to us after paying for marketing that produced website visits and little else. That usually happens because the work was aimed at residential searchers, not the buyers who sign service agreements. Before we start, we'll ask what you were sold, what was delivered and who owns the accounts now. If anything useful exists, such as a contact list, a Google Business Profile with history, or a domain, we keep it. If the accounts are held by the old supplier, we help you get them back into your company's name before building anything new.
Fit: when we're not the right choice
We're not a good fit if your trucks are already fully booked, if most of your revenue is residential emergencies you're happy with, or if you need results within weeks. In the first case, fix capacity; in the second, our residential sister site is the better match; in the third, start by offering a plan to your existing commercial customers, which you can do yourself with the maintenance-plan guide on this site.
What we won't do
We won't promise contracts, leads or rankings. We won't write fake reviews, invent references or claim certificates you don't hold. We won't give legal, safety, insurance or code-compliance advice, and we don't do any drainage or excavation work. For anything about how we work day to day, read the about page or browse the services.